Privacy Policy
Last updated: January 12, 2026
Introduction
Going ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform.
Information we collect
We collect information you provide directly (such as your phone number for SMS authentication, trip preferences, and destinations), as well as usage data (such as pages visited, features used, and AI interactions). We also collect device and browser information to improve your experience.
How we use your information
We use your information to provide and improve our services, personalize your trip planning experience, communicate with you about your account and trips, and ensure the security and integrity of our platform. We do not sell your personal information to third parties.
Data sharing
We share data only when necessary to provide our services (e.g., with authentication providers like Twilio Verify, mapping services like Google, and AI providers like OpenAI). We may also share data to comply with legal obligations or protect our rights.
Your rights
You have the right to access, correct, or delete your personal information. You may also object to certain processing or request data portability. To exercise these rights, contact us at privacy@going.app.
Data security
We implement industry-standard security measures to protect your data, including encryption, secure authentication, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of Going after such changes constitutes acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy, please contact us at privacy@going.app.